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Warranty

Our guarantee covers the repair or replacement (at Hepas Air's discretion) of your Hepas Air machine if it is found to be defective due to faulty materials or workmanship within the guarantee period of 365 days from date of purchase.

Hepas Air machines are engineered and constructed for continual high performance in normal domestic settings. If a Hepas Air machine is used in the way it's intended and it breaks down within the guarantee period, it's our responsibility to repair or replace it.

There are, however, some circumstances in which our guarantee doesn't cover the repair or replacement of a machine. These aren't hidden in the small print. Here's what isn't covered:

  • Normal wear and tear, including parts that might wear out over time (e.g. fuse, belt, brush bar, batteries, filters etc.).

  • Accidental damage

  • Damage caused by not carrying out the recommended appliance maintenance.

  • Removal of blockages. If your machine becomes blocked, please refer to the Operating Manual for details of how to unblock it. If you are unsure, contact us at +65 8298 5388 or +65 8298 5378 and we will do our best to assist you.

  • Damage from external sources such as transit, weather, electrical outages or power surges.

  • Failures caused by circumstances outside of Hepas Air's control.

  • Faults caused by:

    • Negligent use, misuse, neglect or careless operation of the machine;

    • Use of the Hepas Air machine which is not in accordance with the  Operating Manual;

    • Use of a Hepas Air machine for anything other than normal domestic household purposes in the country in which it was purchased.

    • Use of parts not assembled or installed in accordance with the instructions of Hepas Air.

    • Use of parts and accessories which are not Hepas Air Genuine Components.

    • Faulty assembly or installation (except where carried out by Hepas Air).

    • Repairs or alterations carried out by parties other than Hepas Air or its authorised agents.